Services
Digital Transformation, The Customer-Centric Approach
My Consulting Services.
As a digital transformation consultant, my work follows a cadence of research, planning, execution, and communication to find, procure and implement the best technologies for your organization.
We'll map your customer journey and identify technology opportunities to improve it.
We'll design a plan to reduce friction at customer touchpoints, starting with the most impactful software changes.
We'll work together to refine your customer journey by procuring and implementing new technologies through a conscientious change management approach.
With digital transformation, communication is essential.
Digital business plans
Internal & external communications
Training
I create Digital Adoption Plans as a Digital Advisor with the federally funded Canada Digital Adoption Program (CDAP) and a Digital Adoption Consultant with the provincially sponsored Digitalization Competence Centre (DCC).