Work
Digital Transformation, The Customer-Centric Approach
My digital transformation work.
I help organizations manage digital transformation, digitizing their primary business processes, using a customer-centric approach, which makes information technology feel more humane.
I also create digital adoption plans as a registered digital advisor with the federally funded Canada Digital Adoption Program (CDAP) and a digital adoption consultant with the provincially sponsored Digitalization Competence Centre (DCC).
Below is a collection of case studies summarizing my work.
Big Country Raw's digital adoption plan ensures its website and systems integrations can scale along with its ambitious growth.
Aquatell's Digital Adoption Plan helps it digitize its primary business processes to deliver exceptional services in a more scalable manner.
The Wheatland County Counselling website redesign better illustrates its genuine approach to healing, differentiating it from competitors.
Globyz's digital adoption plan illustrates how to use content marketing to improve customer acquisitions across its complex sales channel.
MyoWorx’s digital adoption plan recommends using an LMS (learning management system) to manage its patient recovery program.
Infofit’s digital adoption plan discovers an opportunity to earn recurring compounding revenue from clients using its existing technology.
Fulhaus’ digital adoption plan helps it procure the ideal order management system to meet the needs of its complex multi-supplier dropship services.
After an acquisition that doubled its size from 75 to 150 employees, Northern Commerce wanted to reposition its brand to focus on the digital transformation sector.
Roots Community Services' digital adoption plan helped it reduce its software footprint, set up internal technology training, and procure a new client management system.