Develop the Plan
Digital Transformation, The Customer-Centric Approach
How can technology improve your customer journey?
We'll develop a plan to prioritize opportunities that gain the most impact. We're seeking cost-effective improvements to earn substantial customer trust, loyalty and revenue.
Prioritizing your opportunities.
To narrow our choices, we'll prioritize using the RICE technique. RICE is an acronym for Reach (how many customers will this opportunity benefit?); Impact (how much will your customers benefit from this opportunity?); Confidence (how confident are you in the Reach and Impact?); Effort (how much effort to make this opportunity happen?).
Our plan will use an agile process.
After prioritizing your opportunities, we'll design a plan to tackle the top three, leaving the remaining on the list. Using an agile process keeps us centred on what's most critical, allows us to measure the iterative impact of our improvements, and encourages us to continue evaluating and prioritizing these opportunities against unforeseen market changes.